Frequently Asked Questions

Zautic is a WhatsApp marketing platform that helps businesses manage messaging, automate conversations, and organize customer communications. Connect a business owned number, import contacts, create messages, and run campaigns from a single dashboard. Use is subject to WhatsApp policies and applicable messaging laws.

No technical knowledge required! Zautic is designed to be user-friendly and intuitive. Our drag-and-drop interface, pre-built templates, and step-by-step wizards make it easy for anyone to start sending WhatsApp campaigns within minutes. We also provide comprehensive tutorials and 24/7 support.

You can be up and running in under 10 minutes! Simply: 1) Sign up for a free trial, 2) Connect your WhatsApp Business number, 3) Import your contacts, 4) Choose a template or create your own, 5) Send your first campaign. Our onboarding wizard guides you through each step.

You need: 1) A business owned phone number, 2) A list of opted-in contacts you want to reach, 3) Message content or templates. Depending on your use case, you may need access to the WhatsApp Business Platform through a BSP. Our team can guide you through the setup that is appropriate for your business.

Yes! We offer a 7-day free trial with 100 message credits. No credit card required. Connect your WhatsApp number, import contacts, and send your first campaign. If you love it, upgrade to a paid plan starting at ₹999/month. If not, no charges.

Zautic includes: • Bulk messaging (send thousands of messages), • Contact management and segmentation, • Message templates and personalization, • Campaign scheduling and automation, • Real-time analytics and reports, • Team collaboration tools, • API access for integrations, • Chatbot and auto-responders, • CRM features, • Multi-device support, • Webhook integrations

Absolutely! Use merge tags like {{name}}, {{company}}, {{custom_field}} to personalize each message. You can also segment your contacts by tags, location, behavior, or custom fields, and send targeted campaigns. Personalization increases engagement by up to 300%.

Yes! Schedule campaigns for any date and time in the future. Perfect for planning campaigns in advance, reaching global audiences in their timezones, or running drip campaigns. You can also set up recurring campaigns (daily, weekly, monthly).

Yes! Create powerful automation workflows with our visual automation builder. Set triggers (new contact, keyword received, date/time), define conditions, and automate actions (send message, tag contact, notify team). Build chatbots, auto-responders, and complex drip campaigns.

Yes! Add unlimited team members (based on your plan), assign roles and permissions (admin, agent, viewer), track individual performance, and collaborate on campaigns. Perfect for agencies and teams. Enterprise plans include advanced role management.

Yes, with our Agency and Enterprise plans! Remove Zautic branding, use your own logo and domain, create sub-accounts for clients, manage all clients from one dashboard, and resell our services under your brand. Perfect for digital agencies and resellers.

Yes! Our RESTful API allows you to integrate Zautic with your existing tools (CRM, e-commerce, help desk, etc.). Send messages programmatically, manage contacts, retrieve analytics, and automate workflows. Full API documentation available. API access is included in Growth and Agency plans.

Yes! Send images, PDFs, videos, audio files, and documents. Perfect for sharing product catalogs, invoices, brochures, or promotional videos. Supported formats: JPG, PNG, PDF, MP4, MP3, DOCX. File size limits based on WhatsApp guidelines (16MB for videos, 5MB for images).

We offer flexible plans: Trial (free, 7 days), Starter at ₹999/month, Growth at ₹1,999/month, and Agency at ₹4,999/month. All plans include monthly message credits. Higher tiers unlock automation, API access, team collaboration, and more devices. Save up to 17% with annual billing. Visit our Pricing page for a detailed comparison.

Trial: 25 one-time credits. Starter: 2,500/month. Growth: 10,000/month. Agency: 25,000/month. Need more? You can always top up credits via the wallet.

Monthly plans are non-refundable. Annual plans can be refunded within 7 days of initial purchase (prorated). Message credits purchased via the wallet are non-refundable once used. If you experience technical issues preventing service use, contact our support team for assistance or credits.

Yes! Upgrade or downgrade your plan anytime. Upgrades take effect immediately (prorated billing). Downgrades take effect at your next billing cycle. Your data and settings are preserved during plan changes. No setup fees for plan changes.

No hidden fees! You only pay for your subscription and message credits. No setup fees, no cancellation fees, no contract lock-ins. Transparent pricing. The only variable cost is WhatsApp message fees (charged by WhatsApp, passed through at cost).

Yes! Save up to 17% with annual billing. For example, Starter is ₹999/month or ₹9,990/year. Growth is ₹1,999/month or ₹19,990/year. Agency is ₹4,999/month or ₹49,990/year. All annual plans include the same features as monthly plans.

Not always. Some use cases require access to the WhatsApp Business Platform through a BSP. If your use case requires it, we can guide you through the requirements and documentation.

No. Zautic is NOT endorsed by, affiliated with, or associated with Meta Platforms Inc. or WhatsApp LLC. WhatsApp is a registered trademark of WhatsApp LLC.

WhatsApp enforces sending limits based on your phone number's quality rating: • Tier 1 (new): 1,000 messages/day, • Tier 2: 10,000 messages/day, • Tier 3: 100,000 messages/day, • Tier 4: Unlimited. Your tier improves with message quality (low block/report rates, high engagement). Zautic automatically manages these limits.

Follow these best practices: • Only message contacts who opted in, • Provide clear opt-out option, • Send relevant, valuable content, • Don't spam or send unsolicited messages, • Maintain high message quality, • Follow WhatsApp Commerce & Business Policies, • Use approved message templates, • Respond promptly to user messages. Zautic includes compliance tools and warnings.

If WhatsApp suspends your number due to policy violations, you'll need to appeal through WhatsApp support. Zautic cannot restore banned accounts as we don't control WhatsApp's systems. To prevent bans: follow our compliance guidelines, maintain message quality, and only message opted-in contacts. We provide real-time quality monitoring.

If you use the WhatsApp Business Platform, existing numbers may need to be migrated. Requirements vary by setup. We recommend using a dedicated business number and we can advise on the best setup.

WhatsApp requires pre-approved message templates for initiating conversations with customers (first message in 24 hours). Templates undergo WhatsApp review (usually 1-24 hours). Once approved, you can send marketing, updates, or notifications. After customers reply, you can send free-form messages for 24 hours.

We offer multiple support channels: • 24/7 Email support (hi@zautic.com), • Live chat (business hours), • Comprehensive knowledge base and video tutorials, • Onboarding assistance for new users, • Dedicated account manager (Agency plan), • Priority support (Growth and Agency plans), • Community forum for tips and best practices.

Yes! All plans include: • Self-service video tutorials and guides, • Interactive product tours, • Email onboarding sequence. Growth and Agency plans include: • Live onboarding call (30-60 min), • Team training sessions, • Custom workflow setup assistance, • Best practices consultation for your industry.

Yes! Import contacts from: • CSV/Excel files (unlimited rows), • Google Contacts sync, • CRM integrations (Salesforce, HubSpot, etc.), • API import. Include fields like name, phone, email, company, custom fields, tags. We validate phone numbers and remove duplicates automatically. Bulk import takes minutes.

Yes! We integrate with 1000+ apps via: • Native integrations (Shopify, WooCommerce, WordPress, Zapier, Make, Google Sheets), • API access (connect any custom tool), • Webhooks (real-time events), • Pre-built Zapier/Make templates. Popular integrations: CRM (Salesforce, HubSpot), E-commerce (Shopify, WooCommerce), Help Desk (Zendesk, Freshdesk).

We use encryption in transit, access controls, and regular security reviews. We support role-based access controls and optional 2FA. We do not sell data; sharing is limited to service providers needed to run the service.

Yes! Export anytime in CSV or JSON format: • All contacts (with full details), • Message history and analytics, • Campaign reports, • Team activity logs. No lock-in. You own your data. Export via dashboard or API. Enterprise plans include automated daily backups sent to your storage.

Zautic stands out with: • Superior deliverability (98%+ success rate), • Lightning-fast sending (10,000 messages/minute), • Advanced automation and AI features, • Beautiful, intuitive interface (no learning curve), • Exceptional support (24/7 availability), • Transparent pricing (no hidden fees), • Enterprise-grade security and reliability, • Built for scale (handles millions of messages), • Regular feature updates based on user feedback.

Zautic supports global messaging. Availability and pricing depend on destination and WhatsApp policies. Contact us for country-specific guidance.

We offer a mobile-responsive web dashboard accessible from any device. Native iOS and Android apps are planned; for now, access Zautic from your mobile browser for full functionality.

You can cancel anytime (no questions asked) through: • Account Settings → Billing → Cancel Subscription, • Contact hi@zautic.com. Cancellation takes effect at the end of your billing cycle. You retain access until then. Annual plans can be refunded within 7 days of purchase. Export your data anytime from Settings.

Trial: 25 one-time credits. Starter: 2,500/month. Growth: 10,000/month. Agency: 25,000/month. Need more? You can always top up credits via the wallet.

Message sending uses a wallet-based credit system. Each outgoing message costs 1 credit. Subscription plans define platform features + monthly sending limits; message credits are purchased separately and can be recharged anytime. New accounts get starter bonus credits to test.

It means you can connect and use unlimited WhatsApp sender numbers/devices under one account. You bring your own WhatsApp numbers; Zautic does not provide phone numbers.

1 credit = 1 outgoing WhatsApp message sent to 1 recipient (text or media). In bulk campaigns, each recipient counts as 1 credit. Incoming messages do not consume credits.