Frequently Asked Questions

Zautic is a powerful WhatsApp marketing platform that helps businesses send bulk messages, automate conversations, and manage customer relationships through WhatsApp Business API. Simply connect your WhatsApp Business account, import your contacts, create message templates, and start engaging with your customers at scale.

No technical knowledge required! Zautic is designed to be user-friendly and intuitive. Our drag-and-drop interface, pre-built templates, and step-by-step wizards make it easy for anyone to start sending WhatsApp campaigns within minutes. We also provide comprehensive tutorials and 24/7 support.

You can be up and running in under 10 minutes! Simply: 1) Sign up for a free trial, 2) Connect your WhatsApp Business number, 3) Import your contacts, 4) Choose a template or create your own, 5) Send your first campaign. Our onboarding wizard guides you through each step.

You need: 1) A WhatsApp Business API account (we can help you get one), 2) A phone number dedicated to business use, 3) A list of contacts you want to reach, 4) Message content or templates. If you don't have a WhatsApp Business API account yet, our team will guide you through the approval process.

Yes! We offer a 14-day free trial with full access to all features. No credit card required. You can test unlimited features, send messages to your contacts, and explore automation capabilities. If you love it, upgrade to a paid plan. If not, no charges.

Zautic includes: • Bulk messaging (send thousands of messages), • Contact management and segmentation, • Message templates and personalization, • Campaign scheduling and automation, • Real-time analytics and reports, • Team collaboration tools, • API access for integrations, • Chatbot and auto-responders, • CRM features, • Multi-device support, • Webhook integrations

Absolutely! Use merge tags like {{name}}, {{company}}, {{custom_field}} to personalize each message. You can also segment your contacts by tags, location, behavior, or custom fields, and send targeted campaigns. Personalization increases engagement by up to 300%.

Yes! Schedule campaigns for any date and time in the future. Perfect for planning campaigns in advance, reaching global audiences in their timezones, or running drip campaigns. You can also set up recurring campaigns (daily, weekly, monthly).

Yes! Create powerful automation workflows with our visual automation builder. Set triggers (new contact, keyword received, date/time), define conditions, and automate actions (send message, tag contact, notify team). Build chatbots, auto-responders, and complex drip campaigns.

Yes! Add unlimited team members (based on your plan), assign roles and permissions (admin, agent, viewer), track individual performance, and collaborate on campaigns. Perfect for agencies and teams. Enterprise plans include advanced role management.

Yes, with our Agency and Enterprise plans! Remove Zautic branding, use your own logo and domain, create sub-accounts for clients, manage all clients from one dashboard, and resell our services under your brand. Perfect for digital agencies and resellers.

Yes! Our RESTful API allows you to integrate Zautic with your existing tools (CRM, e-commerce, help desk, etc.). Send messages programmatically, manage contacts, retrieve analytics, and automate workflows. Full API documentation available. Included in Pro and Enterprise plans.

Yes! Send images, PDFs, videos, audio files, and documents. Perfect for sharing product catalogs, invoices, brochures, or promotional videos. Supported formats: JPG, PNG, PDF, MP4, MP3, DOCX. File size limits based on WhatsApp guidelines (16MB for videos, 5MB for images).

We offer flexible plans starting at $49/month (Basic), $99/month (Pro), and custom pricing for Enterprise. All plans include core features. Higher tiers offer more contacts, messages, team members, and advanced features. Visit our Pricing page for detailed comparison. 14-day free trial available.

Message credits are used to send WhatsApp messages. 1 credit = 1 message. Credits never expire. Pricing varies by destination country (e.g., India: 0.01 credits/message, USA: 0.03 credits/message). You can purchase credit bundles or get included credits with subscription plans. Volume discounts available.

Monthly plans are non-refundable. Annual plans can be refunded within 14 days of initial purchase (prorated). Message credits are non-refundable once purchased. If you experience technical issues preventing service use, contact our support team for assistance or credits.

Yes! Upgrade or downgrade your plan anytime. Upgrades take effect immediately (prorated billing). Downgrades take effect at your next billing cycle. Your data and settings are preserved during plan changes. No setup fees for plan changes.

No hidden fees! You only pay for your subscription and message credits. No setup fees, no cancellation fees, no contract lock-ins. Transparent pricing. The only variable cost is WhatsApp message fees (charged by WhatsApp, passed through at cost).

Yes! Save 20% with annual billing. For example, Pro plan is $99/month (or $950/year instead of $1,188). Nonprofits and educational institutions get additional 30% discount (contact us for verification). Volume discounts available for Enterprise customers.

Yes. Zautic connects to WhatsApp via the official WhatsApp Business API. Regular WhatsApp or WhatsApp Business app accounts won't work for bulk messaging. We can help you apply for API access. Approval typically takes 1-3 business days. Requirements: registered business, verified phone number, business documentation.

No. Zautic is NOT endorsed by, affiliated with, or associated with Meta Platforms Inc. or WhatsApp LLC. We are an independent service provider that integrates with the official WhatsApp Business API using publicly available methods. WhatsApp® is a registered trademark of WhatsApp LLC.

WhatsApp enforces sending limits based on your phone number's quality rating: • Tier 1 (new): 1,000 messages/day, • Tier 2: 10,000 messages/day, • Tier 3: 100,000 messages/day, • Tier 4: Unlimited. Your tier improves with message quality (low block/report rates, high engagement). Zautic automatically manages these limits.

Follow these best practices: • Only message contacts who opted in, • Provide clear opt-out option, • Send relevant, valuable content, • Don't spam or send unsolicited messages, • Maintain high message quality, • Follow WhatsApp Commerce & Business Policies, • Use approved message templates, • Respond promptly to user messages. Zautic includes compliance tools and warnings.

If WhatsApp suspends your number due to policy violations, you'll need to appeal through WhatsApp support. Zautic cannot restore banned accounts as we don't control WhatsApp's systems. To prevent bans: follow our compliance guidelines, maintain message quality, and only message opted-in contacts. We provide real-time quality monitoring.

If you're currently using it for regular WhatsApp or WhatsApp Business app, you'll need to migrate it to WhatsApp Business API (different platform). This process disconnects it from the apps. Alternatively, get a new dedicated number for business messaging. We recommend using a separate business line.

WhatsApp requires pre-approved message templates for initiating conversations with customers (first message in 24 hours). Templates undergo WhatsApp review (usually 1-24 hours). Once approved, you can send marketing, updates, or notifications. After customers reply, you can send free-form messages for 24 hours.

We offer multiple support channels: • 24/7 Email support (support@zautic.com), • Live chat (business hours), • Comprehensive knowledge base and video tutorials, • Onboarding assistance for new users, • Dedicated account manager (Enterprise plans), • Priority support (Pro and Enterprise), • Response time: <24 hours (all plans), <4 hours (Pro), <1 hour (Enterprise).

Yes! All plans include: • Self-service video tutorials and guides, • Interactive product tours, • Email onboarding sequence. Pro and Enterprise plans include: • Live onboarding call (30-60 min), • Team training sessions, • Custom workflow setup assistance, • Best practices consultation. We ensure your team is fully trained.

Yes! Import contacts from: • CSV/Excel files (unlimited rows), • Google Contacts sync, • CRM integrations (Salesforce, HubSpot, etc.), • API import. Include fields like name, phone, email, company, custom fields, tags. We validate phone numbers and remove duplicates automatically. Bulk import takes minutes.

Yes! We integrate with 1000+ apps via: • Native integrations (Shopify, WooCommerce, WordPress, Zapier, Make, Google Sheets), • API access (connect any custom tool), • Webhooks (real-time events), • Pre-built Zapier/Make templates. Popular integrations: CRM (Salesforce, HubSpot), E-commerce (Shopify, WooCommerce), Help Desk (Zendesk, Freshdesk).

Yes! We take security seriously: • Bank-level 256-bit SSL encryption, • SOC 2 Type II certified data centers, • Regular security audits and penetration testing, • Automatic backups (daily), • GDPR and CCPA compliant, • Role-based access controls, • Two-factor authentication (2FA), • No data sharing with third parties. Your data is stored securely and privately.

Yes! Export anytime in CSV or JSON format: • All contacts (with full details), • Message history and analytics, • Campaign reports, • Team activity logs. No lock-in. You own your data. Export via dashboard or API. Enterprise plans include automated daily backups sent to your storage.

Zautic stands out with: • Superior deliverability (98%+ success rate), • Lightning-fast sending (10,000 messages/minute), • Advanced automation and AI features, • Beautiful, intuitive interface (no learning curve), • Exceptional support (24/7 availability), • Transparent pricing (no hidden fees), • Enterprise-grade security and reliability, • Built for scale (handles millions of messages), • Regular feature updates based on user feedback.

Zautic works globally! Send WhatsApp messages to 180+ countries. Message pricing varies by destination. Supported languages: English, Spanish, Portuguese, French, German, Hindi, Arabic, and more (interface translation). WhatsApp Business API approval requirements vary by country. Contact us for country-specific guidance.

We offer a mobile-responsive web dashboard accessible from any device. Native iOS and Android apps are coming soon (Q1 2025). For now, access Zautic from your mobile browser for full functionality. The responsive design works seamlessly on smartphones and tablets.

You can cancel anytime (no questions asked) through: • Account Settings → Billing → Cancel Subscription, • Contact support@zautic.com. Cancellation takes effect at the end of your billing cycle. You retain access until then. No refunds for remaining time (except 14-day annual policy). Export your data before cancellation.