Privacy Policy
We are committed to protecting your privacy and ensuring the security of your personal information.
Table of Contents
Last Updated: December 14, 2024
Zautic ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp marketing platform and related services.
By accessing or using Zautic, you agree to this Privacy Policy. If you do not agree with this policy, please do not use our services.
Information We Collect
We collect several types of information to provide and improve our services
Personal Information: • Name, email address, phone number • Company name and business information • Billing and payment information • Account credentials
WhatsApp Data: • Contact lists and phone numbers • Message content and templates • Campaign performance data • Conversation history
Technical Information: • IP address and device information • Browser type and version • Usage data and analytics • Cookies and similar technologies
Business Information: • Transaction history • Subscription details • API usage statistics • Support tickets and communications
How We Use Your Information
We use your information to deliver, maintain, and improve our services
Service Delivery: • Provide WhatsApp marketing services • Process and deliver messages • Manage your account and subscriptions • Provide customer support
Service Improvement: • Analyze usage patterns and trends • Develop new features and functionality • Improve platform performance • Conduct research and analytics
Communication: • Send service-related notifications • Provide technical updates • Share product announcements • Respond to your inquiries
Legal and Security: • Comply with legal obligations • Prevent fraud and abuse • Enforce our Terms of Service • Protect our rights and property
How We Share Your Information
We do not sell your personal information. We may share your information in limited circumstances
Service Providers: We work with third-party service providers who assist in: • Payment processing • Email delivery • Cloud hosting • Analytics and monitoring • Customer support tools
WhatsApp/Meta: Your WhatsApp messages are sent through the official WhatsApp Business API and are subject to WhatsApp's Privacy Policy.
Legal Requirements: We may disclose information when required by law or to: • Comply with legal processes • Respond to government requests • Enforce our agreements • Protect our rights and safety
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
With Your Consent: We may share information with your explicit permission for specific purposes.
Data Security
We implement industry-standard security measures to protect your information
Technical Safeguards: • End-to-end encryption for sensitive data • Secure HTTPS connections • Regular security audits and testing • Firewall and intrusion detection
Access Controls: • Role-based access permissions • Multi-factor authentication • Regular access reviews • Employee training on data protection
Data Storage: • Secure cloud infrastructure • Regular backups • Geographic redundancy • Compliance with data protection standards
Monitoring: • 24/7 security monitoring • Incident response procedures • Vulnerability management • Regular security updates
Please note: While we strive to protect your information, no method of transmission over the internet is 100% secure. Use our services at your own discretion.
Data Retention
We retain your information only as long as necessary
Active Accounts: We retain your data while your account is active and for as long as needed to provide services.
Deleted Accounts: • Account data: 30 days after deletion • Backup copies: 90 days • Billing records: 7 years (legal requirement) • Anonymized analytics: Indefinitely
Message Data: • Active campaigns: Duration of campaign + 90 days • Message history: 12 months (configurable) • Templates: Until you delete them • Analytics data: 24 months
Legal Holds: We may retain data longer if required for legal, regulatory, or security purposes.
Your Rights and Choices
You have control over your personal information
Access and Portability: • Request a copy of your data • Export your information in machine-readable format • Access your account dashboard anytime
Correction and Update: • Update your profile information • Correct inaccurate data • Modify your preferences
Deletion: • Request deletion of your account • Remove specific data or content • Right to be forgotten (where applicable)
Opt-Out: • Unsubscribe from marketing emails • Disable non-essential cookies • Turn off certain analytics tracking
Data Processing: • Object to certain data processing • Restrict processing in specific cases • Withdraw consent where applicable
To exercise these rights, contact us at hi@zautic.com or use your account settings.
International Data Transfers
Your information may be transferred and processed globally
Zautic operates globally and your information may be transferred to and processed in countries other than your own.
Data Protection: • We ensure adequate safeguards are in place • Comply with GDPR, CCPA, and other regulations • Use Standard Contractual Clauses where required • Implement appropriate security measures
Data Localization: • Primary data centers in secure locations • Redundancy across multiple regions • Compliance with local data residency requirements • Option for enterprise customers to choose data location
Children's Privacy
Our services are not intended for children
Zautic is a business service and is not directed to individuals under the age of 18.
• We do not knowingly collect information from children • If you believe we have collected data from a child, contact us immediately • We will promptly delete any such information • Parents/guardians may contact us to request deletion
Changes to This Privacy Policy
We may update this policy from time to time
Updates: • We will notify you of material changes via email or platform notification • Continued use constitutes acceptance of changes • Previous versions available upon request • Last updated date shown at the top
Notification Methods: • Email to registered address • In-app notifications • Banner on our website • Account dashboard alerts
Contact Us
Questions about this Privacy Policy? We're here to help
Email: hi@zautic.com
Response Time: Within 24 hours
Data Protection Officer: For privacy-specific inquiries, you can reach our Data Protection Officer at: privacy@zautic.com
Mailing Address: [Company Address - To be added]
Support Portal: Visit our support center at zautic.com/contact for additional assistance.
WhatsApp Disclaimer
Important disclaimer about our relationship with WhatsApp
No Affiliation with WhatsApp:
Zautic is NOT endorsed by, affiliated with, sponsored by, or associated with Meta Platforms Inc., WhatsApp LLC, or WhatsApp Ireland Limited.
• We are an independent third-party service provider • We use publicly available integration methods • WhatsApp® is a registered trademark of WhatsApp LLC • All WhatsApp-related trademarks belong to their respective owners • Use of the Service requires compliance with WhatsApp's own terms and policies
Your WhatsApp Responsibility: • You are solely responsible for your WhatsApp account compliance • Violations of WhatsApp policies may result in account restrictions • We are not liable for WhatsApp policy violations or account suspensions • Contact WhatsApp directly for WhatsApp-specific issues